Frequently Asked Questions
Everything you need to know about your Caddis experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are always free, while returns for a refund incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or down for a tailored look.
Are your materials sustainably sourced?
Yes, Caddis is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with fair-trade certified manufacturing partners.
Can I track my shipment in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.